2017 Newsletter Print

Educational Conference


 NACE Experience Conference 2017
Houston, TX
Michelle Segura

How many times do you think it takes to create a new habit? 5 times, 16 times, 20 times times? Nope, it takes 66 times to create a new habit according to Janet Zaretsky. In presenting How to Get Noticed, Get Heard and Get Ahead, Janet explains you have to create new habits in order to be noticed, be heard and get ahead.

So often, we ask questions but are rarely listening to the answer. That is because we are too busy thinking about what we will say or ask next. In order to be heard, you need to listen, not react. Conversations then take a different turn and become more meaningful and memorable rather than focusing on us and what we want to say next.

In order to get noticed, not only does your body language and the words you use when communicating make a difference, but how you dress is a large factor. If you wear jeans and a t-shirt to a client meeting which is taking place in a ballroom venue, you might not be viewed as that high end florist or photographer or DJ that the client is looking for. Slouching can also give the impression that you are not invested in the conversation therefore resulting in people passing up on your services.

You are always being judged.  When you walk into the doctor’s office, when you introduce yourself at a networking event, when you are grocery shopping. People are often afraid of being judged, so they hold back on giving their opinions or asking a question. Everyone wants to be noticed in some capacity, and in order to do so, we all feel the need to get ahead. When searching for new career opportunities, too many times we often look past the opportunity if we don’t fit every one of the requirements.  What is the worst that could happen if you apply to a job that you may not have 100% of the experience in?  They don’t hire you. But what if you didn’t apply and you could have been hired?  We get emotional when we feel that there is a threat to our ego. Instead of reacting, try responding. Apply to the job. Show your confidence. Ask for compensation based on what you are worth. In turn, you were heard, noticed and are now ahead.

Unleash Your Inner Powerhouse:
3 Keys to Get Noticed, Get Heard and Get Ahead
- Janet Zaretsky






NACE Experience 2017 article by Emily Evanoff

The first session on Sunday was the Industry Summit and Chapter Awards where we reviewed Anirban Basu who is the Chairman and CEO had some very important and interesting information on the state of the industry, hiring and firing and the way that certain “taboo” policies (i.e tattoos) are becoming less of a issue when hiring employees. Myself, Carlton Brown and Brittany Buttery were called on stage and recognized as new CPCE’s which was such an honor. I then had the opportunity to select the round table discussion for Catering Professionals in the Social Hotel Market. It was a great way to meet other people in the industry that do the same thing I do.

That night the Experience kicked off with the Opening Reception at the Ballroom on Bayou Place. It was amazing. The entrance to the event had models with body art, a full graphic step entrance, and a huge mural wall display. The theme of the event was monochromatic, and the entire large room was filled with color and light. Some of the interesting notes from the reception was the “open bar concept” there were drinks made and displayed almost like a grocery store. There was a “lite-brite” wall of shooters, cotton candy and doughnut stations. An entire wall of lights – the party did not disappoint.
The first breakout session I attended was the “Unleash Your Inner Powerhouse” with Janet Zaretsky. We were told about common themes that women do in the hospitality and business world. She noted we needed to speak up, always ask for what you think you deserve and that it’s ok to describe ourselves as the amazing person we are. I took away a ton of great information that I have since shared with my team.

We then all went into the Culinary Experience for lunch with Jerry Edwards and Monique Sudack moderating. We learned about the current trends of food, what is up and coming and what is current now, while we were served a fabulous coursed meal paired with wines.
The next session I attending was with Meryl Snow – There is no money in Sales for Second Place. She was a fun speaker and really reminded us of the value of connecting with our clients. The small touches that are needed to be successful

That evening was the Foundation Event Inferno at the Crystal Ballroom at the Rice. We were all able to dress up in Red and have a fun night raising money and dancing.
I next morning we were up bright and early and I attended the smaller break out session Managing Millennial Catering and Event Planning Pros with Lisa Hopkins Berry. I enjoyed hearing from the presenter and the audience about their thoughts and experiences with this topic. I think this was an important topic to debate and let the National Organization know that I would like to see more about it.

Next I went to the Art of Surprise and Delight with Meghan Ely. I enjoyed this presentation in that it reminded me of how it is the small things that make someone really remember you and your business. I followed this presentation by attending Kate Patay Design in color. It was great to see how color and trends influence all different parts of business. I then went to Customer Journey, their path to your success. Having another customer focused breakout session was a fun way to learn about the things that
make the customer tick. Finally, I was the moderator for the Venue Manager vs. Wedding Planner featuring Alicia Crosby. I have always enjoyed hearing her speak and we had a very open conversation with the entire group about how the two groups can work together for a successful event. 

That evening was the Awards ONE Gala, in which the trophies were presented to the best of many different categories. As a chapter we didn’t come away with a win, but we were able to spend time with each other following the awards at the reception. The reception featured lighting displays, DJ and a fabulous plated dinner. We ended the evening with an after party in the hotel that went until 1AM.

The NACE Experience is a truly wonderful opportunity for any hospitality professional and it was a pleasure and privilege to attend the Houston Experience in 2017. I look forward to next year!


Brittany Buttrey
NACE Experience 2017 Reflection

The Little Things

In the fast-paced, and sometimes relentless, events industry, it’s easy to lose focus of our individual reasoning for choosing this field of work over another.  It far too easy to get caught up in the grind and forget the little things about our field that keep us coming back.  It’s hard to think that many professionals in this industry choose to show up to the office every morning simply for a paycheck.  We are involved with events, catering, vending, etc. because we’re good at it… because we derive a sense of satisfaction from a happy client… and because we genuinely value our “friendors” and those around us.

I love attending the NACE Experience every year for the fabulous parties, great education, delectable cuisine, and world-class comradery.  Still, perhaps the most intriguing thing about Experience every year is seeing how each city interprets the events industry and how their NACE Chapter interacts with their local scene.  This year, Houston epitomized why I love Experience because they remembered to focus on the little things that make them unique and make all of us love our jobs.

I was blown away by the attention to detail and thoughtfulness of the incredible Houston Chapter as our hosts.  I could rave on and on about their successes, but below are a few that truly resonated with me and are things that I believe we can all remember to do for each other and our clients on a daily basis:

  •          Attentiveness:  Houston listened to our feedback from 2016.  They took the concerns of their national community to heart and made changes to improve on the already impressive Ft. Lauderdale Experience.  From formatting the educational content to cuisine choices, they demonstrated their desire to please and improve.
  •          Giving: From their time to their talents, Houston gave their country-wide NACE Members so much to be thankful for.
  •          Hospitality: I still can’t BELIEVE I found a Gala invitation in my room with a custom cup and Tito’s cocktail fixins!  How very Texas of them!  Southern hospitality brought to us by a prized local brand. 
  •          Pride: I love how much Houston prides their student involvement and loves to show them off.  They were a wonderful asset to the Experience and give us hope for the future of our industry and association.
  •          Community: Was anyone else impressed with the local Sheriffs sporting cowboy hats that escorted us to the Opening Reception?  What a wonderful, thoughtful and unique local touch. 
  •          Courage: Houston was not afraid to take risks this year.  The Monochromatic Opening Reception is a wonderful display of their ambition.  It was simply an amazing, over-the-top event.  From the painted dancers, to the hip band, adventurous cuisine and food stations, unique bars and cocktail recipes, and outside-the-box décor… I was floored and in awe of their imagination and desire to put themselves out there. 

This year, Houston remembered all the little things that make not only the NACE Experience worth it to all of us, but make our careers paths worth all our blood, sweat, and tears.  This business ain’t easy, and it surely isn’t always glamorous, but it’s rewarding when we do it right… which is certainly what this chapter did in 2017.  

Back to top

Classified Ads


Riverside EpiCenter



Job Description:

Under the direction of the Operations Manager, this position plans, organizes, schedules, inspects and aids in the supervision and day to day operations of private events and entertainment center.


Major Duties and Responsibilities:

  •             Assist Operation Manager in directing and supervising the day-to-day functions of the Special Events and Entertainment department employees, facilities, and costs
  •             Hire, schedule and directly supervise all entertainment staff
  •             Submit schedules weekly to Operations Manager for final approval and to integrate with Special Events schedule
  •             Direct prompt, efficient, and appropriate set up and service of all events as required. Ensure that all contracted requests are met for each event. Reinforce all standards on service details.
  •             Maintain and develop the highest level of guest relations. Manage all guest requests, complaints and queries. Ensure that all aspects are communicated to the Sales team, and to other managers in the audio visual, maintenance and security department to ensure details are correctly maintained.
  •             Establish and maintain effective employee relationships. Ensure staff is correctly communicated with and that staff is consistently trained and well-motivated. Ensure that staff is following all service standards.
  •             Conduct administrative duties such as counseling, coaching, and performance evaluation. Assist in ongoing operating costs, scheduling and payroll. Ensure all entertainment retail sales are rung correctly.
  •             Set, train, and promote department Standards of Excellence for the Entertainment Department
  •             Prioritize and execute room set-ups, breakdown, and changeovers in the event and entertainment centers per BEO and as requested by client. Ensures rooms are cleaned and reset as showrooms after each event
  •             Pro-actively increase sales and drive business outcomes through developing a high performing guest services team and by actively seeking and soliciting new business for all the areas in the entertainment center; propose ways to increase revenues in the entertainment center
  •             Ensure all current Accounting and Human Resources policies are being adhered to. Report any      issues or grievances to the Operation Manager and or Human Resources.
  •             Comply with Riverside Epicenter Handbook and policies and procedures. Enforces all policies and procedures
  •             Collaborates with Operations Manager at all times. Acts as manager on duty when required
  •             Attend all weekly, bi-weekly and monthly meetings as directed
  •             Perform other related duties as required and directed


Required Skills

  •             Ability to provide strong direction and consistent leadership that enables the team to be the best they can be
  •             Ability to foster and encourage a service and upselling culture.
  •             A good understanding of workplace health and safety
  •             Excellent knowledge of implementing high standards of services and facilities.
  •             Strong financial acumen in controlling wage and operational costs, with a focus on increasing customer sales.
  •             Courage to challenge the status quo and bring about improvements that inspire our team and that benefit our customers
  •             Strong interpersonal, verbal and written communication skills; time management and organizational skills are a must
  •             Excellent customer service skills required
  •             Maintain positive attitude as well as reflecting a “team” mentality with fellow co-workers and management
  •                Ability to communicate, meet and deal with the public and employees in a professional, pleasant and courteous manner;
  •                Ability to efficiently organize and manage multiple priorities;
  •                Ability to work independently without specific instructions;
  •                Strong commitment to EpiCenter values and ability to work in a team and sales driven environment
  •                Strong work ethic and desire to succeed


Basic Expectations: Responsible for the smooth, efficient and on-going service of all entertainment and

special events functions. This position requires hands on activity, vigorous leadership, attention to detail,

and the ability to adapt to rapidly changing environmental factors.

Supervisory Responsibilities: Assist in hiring, training, planning, assigning and directing work. Requires

addressing complaints, resolving problems, and promoting the department’s Standards of Excellence.

Evaluates performance of all employees; including rewarding, disciplining and resolving issues that arise.

Physical Ability: While performing the duties of this job the employee is regularly required to talk and

hear. The employee is frequently required to stand, walk and sit. The employee must regularly lift and/or

move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up

to 50 pounds.

Education and/or Experience:

High School Graduate and hospitality/special events sales experience a must.

Language Skills:  

Good command of the English language with the ability to read and interpret documents, write routine correspondence, and speak effectively before employees and customers.

Note: This job description in no way states or implies that these are the only duties to be performed by the

employee occupying this position. Employees will be required to perform any other job-related duties

assigned by their supervisor.


Position Type 
# of Openings 
1600 Ellsworth Industrial Blvd. NW
Job Locations 
Sales/Event Sales

More information about this job:


The Event Sales Manager (ESM) is responsible for selling the exciting experience of Topgolf and work directly with our guests to build their perfect event. The primary focus for the ESM will be developing a partnership with our corporate clients from an inbound and outbound perspective. The ESM is expected to continually build these relationships through networking in the community.

Key Responsibilities:

  • Strives to deliver an unparralled guest experience from inquiry stage to post-event follow up.
  • Partners with DOS (Director of Sales) to foster a “fun” and engaging work environment, leading by example.
  • Open and eager to learn new sales skills.
  • Works in collaboration with other departments. 
  • Proactively strives to maintain high levels of quality, accuracy, and process consistency in the sales organization.
  • Works to ensure all organization objectives assigned by the DOS are completed in a timely fashion.
  • Proactively identifies opportunities for sales process improvement and communicates them clearly with the DOS.
  • Works in tandem with Operations Team to ensure flawless execution for ALL events. This includes all communication on any changes/updates to events and any specific needs for a successful event based on the guests expectations.
  • Proactively engages in outbound sales activity in an effort to grow event sales. Measurable plans to be made in coordination with the DOS’ direction for such activity. 
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies such as Chamber of Commerce, Convention and Visitors Bureaus, etc. to drive awareness of the Topgolf brand, as directed by the DOS.

Key Qualifications:

  • 5+ years of sales experience, industry experience strongly preferred
  • Undergraduate degree, preferred
  • Working knowledge of CRM programs
  • Proficient in coaching techniques and able to assist with training of junior team members
  • Knowledge of, demonstrates and teaches strong negotiation skills
  • Strong interpersonal, people and communication skills to include the ability to write and verbally communicate in a clear and concise manner
  • Solid organizational and project management skillsets
  • Capable of managing multiple projects/programs simultaneously, while remaining calm under pressure.
  • Excellent pace and energy, self-motivated
  • Strong ability to establish working relationships with all employees, management and vendors and ability to maintain and project professionalism, internally and externally, at all times
  • Exercises good judgment in decision making
  • Flexible in approach; can readily adapt to business and team needs and changes
  • Excellent self accountability for high personal standards of conduct and professionalism
  • Process-oriented, highly organized, fast and accurate, able to work well under pressure and meet deadlines.
  • Proficient knowledge of Word, Excel and Powerpoint
Apply for this job online
Refer this job to a friend
Share on your newsfeed

Connect With Us!

Interested in a different position? Join our talent pipeline for general consideration.

Back to top